About Webull
Financial technology business Webull offers commission-free trading services for stocks, ETFs, options, OTC, ADRs, shares, Forex, and cryptocurrencies. They also operate a stock broker platform. The business is American-based and was established in 2017. According to the information we have, Webull complies with SEC and FINRA standards and is a member of the Financial Industry Regulatory Authority (SEC). The broker also works under the supervision of ASIC in Australia, SFC in Hong Kong, and MAS in Singapore because it has grown its business and created subsidiaries in other nations. Being completely regulated in the elite financial hubs where it conducts business.
The customer service team of the broker is accessible round the clock, so users can get in touch with them at any moment. It offers help through phone, email, and live chat, with a variety of choices to accommodate varying needs and degrees of urgency. While some traders have had good experiences with their customer service, others have voiced complaints about how quickly issues are resolved and how quickly they respond. Based on our tests, Webull’s customer support is rated as good overall, scoring a 7 out of 10. Although we received prompt replies, we saw that some traders had commented on the poorer caliber of customer service.
About Webull Customer Service
The quality of a broker’s customer service is determined by two factors: response relevance (i.e., whether they provide a clear answer to your questions or an ambiguous one that requires further clarification) and response speed (e.g., if they answer the phone within a few minutes, that counts as quick, but if they make you wait a lot, that’s considered a poor response speed). The good news is that Webull’s customer support is open around the clock, so you can quickly get answers to your inquiries.
The amount of channels available for you to contact customer care is one of the most important aspects of a well-operating system. The likelihood that someone will promptly respond to your inquiries usually increases with the number of communication channels available. Webull’s customer service might be enhanced in several ways overall. Use our broker comparison tool here to see how comparable brokers perform in contrast to Webull.
Features Of Webull Customer Service
Good Customer Service
Monday through Friday, from 9:30 am to 4:00 pm ET, phone help is offered. When you can get through to customer care agents, they are courteous and supportive. In our tests, we found that over 50% of the time we contacted, we were put on wait for longer than ten minutes and eventually received no response.
Responsive Customer Service
Additionally, email correspondence is available for customer service, and the brokerage seems to be reasonably responsive, with response times given in hours as opposed to days. Nevertheless, live chat isn’t offered, so you’ll have to rely on email if you have an issue at night or on the weekend.
Ensures Security
Webull offers firewalls, mobile security features, 128-bit encryption, and two-factor authentication. Additionally, they provide their clients the customary $500,000 in Securities Investor Protection Corporation (SIPC) insurance, with the option to pay up to $250,000 in cash.
Provides Security Money
Extra insurance is offered by Apex Clearing, Webull’s clearing company. Apex’s policy protects Webull customers’ cash and securities up to a maximum of $150 million, with maximum limits of $900,000 for cash and $37.5 million for securities per individual customer.
Pros
We are always here to assist you, at any time or convenience. We provide a multi-channel help system that includes phone lines, live chat, and email that is open around the clock. We are available to listen to you and offer pertinent solutions to help you get back on track, whether you choose to type out your worries, speak with someone in real-time, or pick up the phone. Select the communication style that works best for you, and enjoy the convenience of 24/7 help anytime you need it.
Webull can be reached via the methods listed below
Phone
Reaction time on the Webull phone is quite slow. Nobody has time for it, it seems. When calling Webull, it takes a bit longer to get through because the wait time often is more than five minutes.
You will have a faster response if you send an email to Webull. Not to worry! Typically, Webull does not fail to address your email on the same day.
Relevance of response at Webull Phone
Phone
Webull is available over the phone but they don’t always give satisfactory answers to your queries. They try to help you but often they only provide poor telephone support.
Send an email
If you need further information, then this is where it’s at. Webull carefully responds to your emails with a detailed and highly comprehensible explanation, addressing all the questions that you asked.
In summary, Webull is a reliable stock brokerage that offers multiple tools and services ideal for all types of traders ranging from beginners to professionals. The broker’s strong base, as well its support and regulation by a number of top financial bodies gives traders especially US based ones even more security. It provides trading platform that is easy to use in real time market data, customizable layouts and powerful graphing tools.
The benefits of the company include good investment options, easy stock or share purchase process without commission fee for some instruments where commission is practically all that they charge with longer trading hours maybe around fifteen to sixteen waking hours and twenty-four hour client support. But there are also some weaknesses namely limited assortment of teaching materials, number or trade products and issues in customer support.
Webull is the right destination for investors who wish to venture into the financial markets by getting commission-free trading and no minimum account sizes. Since Webull is not a full-service broker, some parts of portfolio management need a bit of a do-it-yourself attitude from its clients. The customer base of Webull is younger than that of other brokerage firms. Active traders will also be drawn to the broker’s no-cost business strategy. Active options traders will be particularly drawn to Webull’s free options trading because other brokers—even those like Schwab that have switched to free stock and ETF trades—still charge commission on each leg of an options deal.
