In the past two years, the employee experience has completely transformed for millions of workers all around the world. As many companies shifted to remote working, there have been struggles to create and maintain a productive work environment in the absence of the old workplace norms such as face-to-face meetings and team events. You can even try to understand employee experience journey mapping, as it will help you get basic aspects.
Employee experience is an important job aspect for leaders and HR personnel and as the world continues to tilt toward digitalization, it’s of utmost importance to regularly conduct employee experience analyses and check engagement and overall satisfaction among employees.
In the post below, we will explore some of the ways that teams can improve the digital employee experience and maximize the benefits from it.
Embrace Personalized Experiences
Companies all over the world have been forced to adapt to the fully remote work environment and for some, the change has even set the tone for long-term policy overhauls, which makes work from home a permanent option for their employees.
Even though many employers recognize the benefits of working from home, they also understand that their employees value in-person activities such as team meetings, social events, and planning sessions. Managers should work with individual employees and try to find the right solutions for their challenges. They need to offer them online training, professional development opportunities, and flexible hours.
One of the main challenges of digital working is designing solutions that meet everyone’s needs, and one way to do this is to allow flexibility for tailored experiences. A way to offer a personalized experience is to engage your employees directly and organize, for example, fun virtual team building activities that can help you invest in professional development while strengthening interpersonal relationships, boosting morale, and promoting better team collaboration.
Involve the Right Stakeholders
They’re the ones who create and fully implement your strategies, so having a collaborative approach will make sure that the job is done. Together, HR and IT can ensure the techniques and technologies are identifying the workplace issues and that the existing systems are helping employees to get the job done right and on time.
Optimize Communication and Onboarding
Maintaining an open and consistent line of communication can have a huge impact on your employee experience, which is especially vital in today’s remote work environment. The lack of face-to-face communication has made it challenging and many employees end up feeling disconnected or out of the loop.
If you want to help employees re-engage with their work, you must establish regular and transparent internal communications regarding everything that is happening across the organization. This will lead to increased employee engagement and satisfaction. You can set up biweekly or monthly town halls and share important updates and address employees’ concerns and answer their questions. Conducting regular engagement surveys is another great way to understand how employees feel and what you can do to make improvements.
Another important aspect is the onboarding experience. Since it is now completely online, communication is key. Starting a job at a new company is usually daunting and stressful, so keeping constant communication with new hires throughout the onboarding process will help them feel appreciated, supported, and welcomed.
Provide them with an initial onboarding schedule that will outline the virtual meeting and training sessions they’ll participate in, as this will let them know what to expect. Digitizing onboarding paperwork is also important so remote employees don’t have to print, scan, or fax important documents.
Automate More Workflows
Automated processes and workflows make everyone’s job a lot easier and ultimately improve organizations. Not only do companies become more efficient when they automate areas of their business, but they also minimize some of the overhead of repetitive daily tasks.
Look at your key document workflows and see what can be automated. This will make employees spend less time on administrative tasks and give them more time to focus on important projects and initiatives, which ultimately leads to a better overall employee experience.
Final Words
In today’s world, an essential aspect of work is to improve the digital employee experience. Company managers must work on implementing strategies that make it possible for employees to enjoy their work and have a productive digital experience.
Suppose you implement the tips above correctly and provide personalized experiences, involve the right stakeholders, optimize communication and automate workflows. In that case, you can create a successful digital experience in the workplace and enable remarkable interactions between your organization and your employees.
