OpenAI’s ChatGPT is being touted as the most revolutionary technological development in years. It is a chatbot powered by artificial intelligence that can perform various tasks like answering examination questions on various subjects, coding, resolving complicated equations, and writing creative content, including song lyrics and poetry.
The program is truly awe-inspiring in its capabilities and the potential it holds. There are even serious concerns regarding the negative implications as well. Students can use ChatGPT to cheat, for instance.
One survey found that 43% of college students taking part in the survey reported using AI tools to complete assignments or exam questions. The same survey found that 51% of the respondents considered using AI in exams a form of cheating.
Another huge concern is the use of AI to replace human employees. The trend has already begun as people, even those in the creative fields like content writers, are experiencing layoffs.
While previous technological advances took over factory jobs, AI is expected to take white-collar jobs, like customer care. The World Economic Forum’s 2018 report predicted that AI would take over 75 million jobs by 2022. The capabilities demonstrated by ChatGPT indicate that number could be much higher.
How Lawyers Can Use ChatGPT To Optimize Service
You may even have heard how ChatGPT can pass the bar exam. Does that mean ChatGPT can replace lawyers? The answer is not really. Lawyers are much more than experts in the law. Aside from having a detailed knowledge of the law, lawyers perform the function of legal counsel and expert negotiators.
They advise clients on how to proceed in legal matters and settle disputes by negotiating agreeable terms with all parties involved. Lawyers can represent clients in a court of law in front of a judge and jury, something AI tools are not able to and are allowed to do at the moment.
At the same time, ChatGPT can be a major asset for practicing lawyers. It is a very useful tool. Read this article to learn how to use ChatGPT to your advantage as a lawyer.
How Lawyers Can Optimize Customer Service Using ChatGPT
Lawyers know what their clients want. They are paying for expert advice and customer service that comes with it. Clients need to be treated in a way that they feel prioritized and cared for.
While positive reviews and marketing may bring more clients to your practice, retaining them and forming long-term relationships results from good customer service. Here is how ChatGPT can help you improve the customer service you provide as a lawyer:
Responding To Clients
Lawyers know what it is like to be burdened with work. Preparing for a single case requires reviewing hundreds of documents, interviewing witnesses, communicating with experts in other fields, and taking notes. This can prevent lawyers from doing the more mundane yet equally necessary tasks, like replying to clients.
Clients can inquire about the case’s status and provide feedback. You can use ChatGPT to draft replies to client queries. Simply use clients’ emails as prompts to see how the chatbot responds. You can always review the AI-generated response and edit it to make it appear more personal and tailored to the specific client.
This may sound like a minor use of Chat GPT’s full potential; however, you must not underestimate the utility of replying to clients. Providing prompt replies and follow-ups to keep clients happy is critical. They need to know you are just as concerned and involved in their case as they are.
Expedited Process
Another huge use of ChatGPT is the software’s ability to process large amounts of data quickly. Going through the legal documents is a tedious but necessary part of the job. It forms the basis of any case. Many lawyers hire a specialized team to analyze documents.
With ChatGPT, you can use artificial intelligence to process large amounts of data in a fraction of the time. The AI software is developed to mimic the processing done by neurons in the human brain. While it possesses the lightning speed of the human mind, it cannot get distracted or tired.
ChatGPT can provide fast results. A quick analysis of documents greatly enhances your ability to prepare for the case. It saves time and cuts costs, as one program can do the job of several humans. You can pass these benefits on to the clients and improve customer satisfaction.
Accurate Information
ChatGPT is impressive in its ability to provide accurate information. Yes, it is not completely flawless and does make mistakes. But these are rare, and the probability of ChayGPT making a mistake or giving any inaccurate answer is far less when compared to humans.
This is specifically true as the burden of work increases. The errors occur as the amount of data that needs processing increases in humans. The same is not true for ChatGPT, where the probability of making a mistake remains.
This makes AI-driven processes much more accurate and reliable. This means you can use ChatGPT to produce fast and much more accurate rules. This, again, is to the advantage of the clients.
Conduct Managerial Tasks
Filling out standardized forms, scheduling appointments, and holding meetings is part of being a lawyer. Most lawyers hire assistants to perform these everyday managerial tasks. Now you can use ChatGPT, a virtual assistant, to do all these tasks.
This will reduce your workload and costs. It will also keep your clients in the loop and always up to date with automated emails and regular appointment sessions.
AI And The Legal Profession
Many concerns, doubts, and fears surround the use and spread of AI tools. Computers will soon replace a sizable number of humans in the job market.
While these concerns are warranted, as AI tools continue to develop and improve, they are also limited in their perspective. AI tools like ChatGPT also hold a lot of potential for improvement in existing services. Lawyers can use ChatGPT to improve the service they provide greatly. It is a net benefit for everyone involved.
Giving customers a better service for the money they spend on hiring lawyers is a huge advantage. It helps clients as their cases can be processed quickly and more accurately. It also means that lawyers can take on more cases as the burden of work is reduced considerably.
