Some of the companies that are thriving are the outsourcing companies in USA. This is because outsourcing is almost becoming the new norm in the modern world. Sales, marketing, supply chains, and even the BigTech companies are now outsourcing services more than ever before. Besides, recent statistics reveal that outsourcing services will be more prevalent and necessary in the years to come than before. This is because business dynamics keep changing and taking a different turn every other day. Digital marketing strategies and other key aspects of businesses are now shifting, making it necessary to consider outsourcing services. Because this is the case, there is a need for people and business leaders to know the pros and cons associated with outsourcing. And that’s just what this article helps you understand.
The cons of outsourcing
If you are planning on outsourcing companies in the USA and beyond, you must understand the benefits associated with this move. Take a look at the key benefits that outsourcing services will feature in your business.
1.You will not need to keep hiring employees
Although the interviewing and hiring process usually looks challenging to the interviewers, it’s actually more challenging to the hiring company. Hiring new employees comes with new challenges as the company has to work with a new set of people. Before the company can get the new employee working well, he must be trained to help him fully understand the company. This is critical, especially because no two companies operate the same way, even if they handle the same line of business. Training a new employee means the company must use money, time, and other resources which are likely to drain it. However, when a company considers outsourcing services, the process of hiring employees and all the challenges associated with it are gone. This is because the company now features in as a contractor. Everything from hiring to training is then handled by the outsourced company, giving the host company time to focus its money and resources on other things.
2.You will get access to a widened talent pool
Another challenge that many companies (if not all) face while hiring employees is a narrow localized talent pool. While this may seem trivial and of little value, working with a local narrowed talent pool handicaps an organization. It’s like going a person who studies in a village primary and secondary schools and still goes to college in the same village where he eventually gets employed. Sincerely, this person is not quite exposed, and all he knows are things and people with his area of residence. There is a big difference between this guy and another one who traverses various towns for his education. Similarly, when a company considers outsourcing employment and hiring, it gains access to a more widened talent pool. The companies that outsource their services work with people from all over the world, benefiting from their deep and varied knowledge banks.
3.You will pay reduced labor costs
Many companies in USA are now outsourcing their services with the sole aim of pay lower labor costs. Over the years, research has shown that companies that outsource services end up paying reduced labor costs. This is because most of the host company’s processes would handle and pay for are now addressed by the outsourced company. The host company no longer has to train new employees or give them allowances during such training. Instead, all these are now addressed by the new company in the picture. At the end of the day, the host company pays less for its overall labor cost.
4.Improved focus on the core business
Another way in which companies benefit from outsourcing is the ability to concentrate on the main business. After outsourcing services, a company leaves itself free, and it can now dedicate time and commit itself to fulfill the core business activities. The company’s employees are now freed, and they can focus on the primary reason for the business’s existence. Ultimately, this translates to an overall gain for the business when the returns increase.
5.Increased efficiency and a greater competitive advantage
The companies that have outsourced services have an increased level of efficiency, which gives them a competitive advantage and places it ahead of the rest. This is because, with outsourcing, a company is assured of a widened talent pool which means a deeper knowledge base. And because an efficient company is the sustainable one, it stands up to the competition and remains abreast amidst all challenges.
The pros of outsourcing
Like a coin with two sides, a head, and a tail, outsourcing also has its cons besides the above-discussed pros. Here are some of them;
1.Challenge in service delivery
Many companies that outsource services usually experience a problem with the outsourcing company’s service delivery. This is true, especially because of distance and lack of physical meeting. The outsourcing company’s description on the Internet may be far below its real services. And it’s quite disappointing when such companies deliver what is below the expectation. Sometimes, the worse happens when they deliver late because of logistics challenges.
2.Reduced level of control
Another challenge the companies that outsource services must deal with is the reduced levels of control. Although you may try to direct the outsourcing company as much as you can, you can only do so much. With the outsourcing company not being on-site, he may not fully grasp some aspects of the business. At this rate, you will have nothing to do but to give up the control. Besides the fact that outsourcing involves more contractors than employees, the level of dedication may be low, resulting in reduced control levels.
3.Lack of flexibility
Many companies that outsource services have to contend with the management issues and instability which are caused by the outsourced companies, especially when they are less flexible. Sometimes, the companies provide too rigid terms, resulting in difficulties in managing the host company. When this happens, it places the host company at risk, and it may struggle to attain stability. Some companies have lost out on instability and fallen.
Outsourcing is becoming the new face of businesses, especially because of the efficiency, low labor costs, and increased time for concentrating on a company’s core activities that come with outsourcing services. Of course, these are bright sides of outsourcing which has their bleak sides like quality issues, reduced control, and management issues due to rigidness. This article has expounded the pros and cons of outsourcing to help you determine if it would be wise of you to outsource services.