In the pre-computer era, employees used to manage customer data manually. However, this method was not conducive for complete utilization of the data. Eventually, people began to use Excel sheets for this purpose after computer usage became common. However, even this proved to be inefficient for handling large volumes of data. This insufficiency later led to the introduction of the concept of Customer Relationship Management (CRM).
Initially, the company servers hosted these CRM solutions; however, these were extremely costly and time-consuming. Salesforce, one of the well-known cloud applications, came up as a much more convenient and affordable alternative to the on-premise CRM platforms. Cerebra Consulting Inc. is a global information technology firm that provides effective Salesforce CRM solutions to businesses. Their exceptional service enables companies to find more prospective customers, close more deals, and significantly improve their level of customer service.
Ace software engineer and IT expert Siva Pola, who is an alumnus of Andhra University College of Engineering in Visakhapatnam, India, launched the system integrator company in 2004 at Malvern, PA, in the United States. To its credit, Cerebra holds a pride of place on the Inc. 5000 list of the fastest growing companies in the U.S.A. Apart from its US headquarters, Cerebra now also has its operations in other countries, including Canada, India, and the United Kingdom. The firm boasts numerous areas of specialization – such as cloud migration, enterprise applications, big data analytics, data science, custom app development, and many others – to offer businesses a variety of world-class technological solutions under a single roof.
Due to its experience with different clients through the years, Cerebra has managed to gain profound expertise in varied industries, and has therefore established a great reputation in the IT sector. The company uses proven methodologies to deliver measurable results and maximum ROI to all their customers through the solutions they avail themselves of – be it data analytics services, cloud solutions or anything else. Furthermore, Cerebra serves as the trusted partner for renowned cloud-based software companies like Oracle, Amazon, and Salesforce. In addition to the proficiency of its own experts, the firm leverages these associations to generate impactful end-to-end solutions that exceed the expectations of clients and meet their requirements effectively.
Salesforce CRM is a popular customer relationship management tool that has proved to be indispensable to marketing, sales, and support teams of organizations around the world. It allows them to manage and analyze customer data, make reports, conduct sales operations, and execute marketing campaigns efficiently. Apart from data management tools, Salesforce also comprises various features like customer segmentation and support which contribute to enhanced business-customer relationships. Cerebra extends the finest business strategy, consulting, and implementation services across the Salesforce ecosystem to its clients. From modernization and implementation services to day-to-day operations, rollouts, upgrades, technical support and beyond, the company provides a vast variety of high-quality solutions built on the Salesforce product stack.
“Through our strategic Salesforce CRM solutions, we at Cerebra aim to help businesses build better connections with their partners, track customer behavior, market their products or services to customers, and do much more with increased efficiency. In this manner, we are able to enhance your customer service department’s ability to assist customers, as well as your sales team’s outreach efforts, which in turn proves to be profitable for your business,” comments CEO & Founder of Cerebra Consulting – Siva Pola.
Cerebra’s IT experts also have extensive experience in integrating Salesforce with Oracle Configure, Price, Quote (CPQ) applications and downstream Enterprise Resource Planning (ERP) applications. They are proficient in Salesforce interface architecture with on-premise and SaaS (Software As A Service) packaged solutions. Other than Salesforce, Cerebra also specializes in providing Sales Cloud, HCM, Peoplesoft, and more cloud application services.
Summary –
Cerebra has had a longstanding partnership with top software company Salesforce. This enables the firm to offer excellent Salesforce CRM services to businesses looking to provide better customer service and conduct improved sales operations.