Organizations across multiple industries are implementing Salesforce CRM to enhance their sales, marketing, and customer service processes.
The demand for Salesforce expertise is at an all-time high; hence, the role of Salesforce professionals is highly sought after in the job market.
While some organizations choose to build internal Salesforce teams, many opt for Salesforce development outsourcing.
In this blog, we explore the top reasons organizations outsource Salesforce development. Let’s get started.
1. Enhanced cost savings
Outsourcing Salesforce development eliminates the cost of hiring, retaining, and infrastructure required for an internal team.
For instance, if you were to hire a full-time Salesforce professional, you’d incur costs like salary, benefits, equipment, and office space. However, you only pay for the billable hours by outsourcing Salesforce development.
Additionally, since salesforce expertise is highly sought after, organizations fiercely compete to hire skilled professionals. This competition makes hiring full-time professionals expensive for all.
To understand the concept of Salesforce outsourcing in complete detail, refer to this Salesforce outsourcing guide.
2. Access the expertise of a full-fledged team
The Salesforce ecosystem comprises various roles like developer, admin, QA, architect, and project manager. These professionals work as a team to execute Salesforce projects.
So if an organization decides to build an internal team, they need to hire for all these roles. Annual salaries for all these roles can range up to half a million dollars. This estimate excludes the benefits and infrastructure costs that the organization has to bear.
When an organization outsources Salesforce development, they can leverage the expertise of a full-fledged Salesforce development team without these overhead costs.
In addition, outsourcing Salesforce development provides access to a global talent pool that may not be available or affordable in their region.
3. Greater scalability and flexibility
Outsourcing Salesforce development allows organizations to scale or downsize their teams with ease. The only thing between the organization and the outsourcing company is a contract. This contract ends with the completion of the project or an agreed-upon date.
This flexibility isn’t available to organizations with internal Salesforce teams. Downsizing the team may be complicated depending on a country’s labor laws. The organization may have to serve notice periods and pay severance.
Similarly, quickly scaling up the team isn’t an option for organizations with internal teams. Finding and hiring Salesforce professionals is time-consuming due to the high demand for their skillset. The talent might not be readily available or affordable in their country.
4. Focus on core competencies
Outsourcing Salesforce development allows organizations to focus on core functions like operations, R&D, marketing, and customer service.
For instance, say you’re a healthcare organization and want to implement Salesforce to streamline operations and improve patient care. By outsourcing Salesforce implementation, you can leverage the expertise of an experienced team. The learning curve is reduced, and you can focus your time and resources on core organizational functions like operations, R&D, and patient care.
5. Reduced time to market
Organizations also outsource Salesforce development when they need to quickly enter the market. There is no learning curve, and inefficiencies are avoided.
Organizations that build internal Salesforce teams experience a steep learning curve. Building an effective internal team requires careful planning and recruitment. With Salesforce expertise in high demand, the recruitment process is time-consuming.
By outsourcing Salesforce development, organizations can leverage the expertise of external teams already proficient in Salesforce. These external teams have the knowledge, experience, and processes to quickly implement Salesforce solutions.
6. Improved resource allocation
Digital agencies with in-house Salesforce teams also outsource Salesforce needs for larger projects or projects requiring specialized expertise that is unavailable internally. These agencies hire Salesforce developers, admins, QA’s, architects, and project managers from other agencies.
This strategic decision allows these agencies to scale their Salesforce capabilities without needing internal hiring or infrastructure investment.
7. Reduced dependency on local market conditions
Organizations with internal Salesforce teams are highly dependent on local market conditions. Any changes in labor laws can significantly impact their operations.
For instance, California Assembly Bill 5 (AB5), implemented on January 01, 2020, impacted organizations that hired independent contractors. Apart from their typical pay, organizations now had to provide minimum wage and health insurance benefits.
Organizations that hired outsourced Salesforce developers could still benefit from the expertise of outsourcing partners without the need to comply with AB5.
Conclusion
There you have it, the top reasons why organizations outsource Salesforce development rather than building an internal team. More and more organizations are opting to outsource their Salesforce needs due to the potential cost savings, flexibility, and better resource allocation.
While benefits of outsourcing Salesforce are numerous, selecting the right partner is important. Here are some tips to ensure a fruitful outsourcing experience:
- Clearly define objectives: Before looking for an outsourcing partner, define your project objectives, requirements, and timelines.
- Choose the right partner: Thoroughly research outsourcing partners and select one with a proven track record. Assess their client reviews, case studies, and certifications.
- Review portfolio: Review the company’s portfolio to evaluate the quality and relevance of their past Salesforce projects.
- Scalability: You should consider the outsourcing partner’s ability to provide additional resources when you need to quickly scale the team to accommodate increased requirements.
- Sign confidentiality agreements: If your organization deals with sensitive information, sign confidentiality agreements. Additionally, look for ISO 27001-certified companies. Seek legal advice if necessary.
